The Project

A leading international rail operator introduced the first driverless train into Australia’s transport system. Prior to operation, a learning design and robust training plan were required to ensure the development of critical skills and knowledge across all roles for safe network operation (both electronically and manually), as well as customer service.

The instructional design and learning need required the development of a number of accredited courses, including a Certificate IV in Leadership and Management and a Certificate IV in Rail Network Control.

The Work

Instruction Design Australia (IDA) and Discover Learning Designs (DLD) worked alongside subject matter experts, using instructional design principles to develop training that supported an in-depth understanding of software product features and benefits. The learning solution included ’true to life’ simulations in a ’training environment’. These investigative scenarios enabled participants to not only become familiar with the software but also develop and apply critical thinking and interpersonal skills required for their role.

IDA and DLD designed learning materials for application-based, reflective, and engaging training during workshops, as well as an on-the-job reference guide.

Structured workshop skills and knowledge were embedded with the support of ongoing coaching sessions around how to maximise the software potential, fostering long-lasting relationships between the provider and their customers.

The Outcome

A scenario-driven training program that developed both technical and conversational skills to maximise profit-generating opportunities by improved, savvy use of the software.

Instructional Design Australia (IDA) offers a comprehensive and flexible instructional design, learning design, and workplace training consulting service, focussing on learning design and development to meet the business objectives and learning needs of your organisation and people.