Case Study: Southern Metropolitan Cemeteries Trust (SMCT)

Southern Metropolitan Cemeteries Trust (SMCT) is a public entity purposed with providing cemetery, cremation and related support services to the community on the government’s behalf. Known for their commitment to respectful and enduring care, SMCT supports diverse communities through burial, cremation and memorial services. The organisation places strong emphasis on professionalism, community trust and safe environments.

The need

SMCT set out to transform a complex collection of over 80 equipment manuals and Standard Operating Procedures (SOPs) into a streamlined, accessible training program. The goal was to create a structured learning experience that would make safety practices easier to understand, apply and communicate—across multiple sites and a wide range of roles. While equipment manuals and informal knowledge sharing remain essential, SMCT recognised the need for a consistent, engaging training approach that could bring everything together, strengthen safety culture and build practical confidence on the job.

The learning solution

Working closely with SMCT, we began by sorting and categorising their existing materials to uncover the key themes, risks and operational needs. From this, we developed a clear training structure that reflected how staff actually work—with a focus on hands-on tasks, real-world scenarios and shared safety expectations across teams.

The final training suite included:

6 eLearning modules that follow a consistent Plan → Use → Pack Up format

A Trainer Guide with step-by-step instructions and adaptable delivery tips

On-the-job skills checks to assess practical competency in real work environments

A poster to reinforce key safety steps in shared spaces

Each element was designed to be practical, engaging and easy to update as procedures evolve.

The outcome

Autism CRC lauded the final product as the ‘Gold standard’ for learning within their organisation. Our ongoing collaboration with the Telethon Kids Institute and Autism CRC continues to exceed their expectations, as we develop projects that align with their objectives.

This project spanned over 3 months