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Case Study: Contact Tracing - Global eLearning Modules


The Project

As a result of the COVID-19 global pandemic, there is a need to increase the workforce capacity of contact tracers. To achieve this, IDA and DLD worked with epidemiologists to create a series of contact tracing eLearning modules for the World Health Organization’s Global Outbreak Alert and Response Network (GOARN). This learning series is now used to train health professionals in performing contact tracing activities efficiently, effectively, and safely.


The Work

Instruction Design Australia (IDA) and Discover Learning Design’s (DLD) team of consultants – partnering with epidemiologists from Australia MAE and Canada FEP – designed and developed three contact tracing modules.

Contact Tracing eLearning Modules

Module 1. Introduction to Contact Tracing

A refresher on contact training principles, processes, and strategies.

Module 2. Social Determinants, Culture, and Contact Tracing

The module focuses on the importance of considering the impact of social determinants on the design and implementation of contact tracing.

This includes:

  • Modifying contact tracing activities for vulnerable and at-risk populations
  • Considering culture when planning and implementing contact tracing activities
  • Applying appropriate risk communication and community engagement strategies for successful contact tracing

Module 3. Mental Health and Well-being for Contact Tracers

The focus is on the psychosocial aspects of contact tracing, including:

  • Appropriately supporting individuals and families in quarantine
  • Supporting contact tracers in maintaining good mental health and wellbeing
  • Providing tools and strategies used to prevent, identify, and manage stress and burnout


The Outcome

IDA and DLD were originally engaged to develop the three contact tracing eLearning modules in English. Soon after the learning series was launched, we were asked to produce the modules in several languages, including:

  • French
  • Spanish
  • Arabic
  • Chinese
  • Russian
  • Portuguese

We also created accessible versions that are compliant with WCAG 2.0 in both English and French.

The nine courses are now available internationally to help fight COVID-19.


Image of eLearning created by Discover Learning Designs and Instructional Design Australia

Module 1. Introduction to Contact Tracing


Module 2. Social Determinants, Culture and Contact Tracing


Accessible version, compliant with WCAG 2.0



Instructional Design Australia (IDA) is an expert in designing and developing engaging, interactive, and effective eLearning solutions.

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Instructional Design Australia (IDA) provides eLearning services across Australia. With team members in Melbourne, Sydney, Brisbane, and Perth, IDA will enable your people to engage, learn, and perform.

Contact Details

Ph: 1300 528 736

Michael Peart
Ph: 0434 075 231

Bianca Schimizzi
Ph: 0416 013 623

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