Case Study: Horizon Power
Horizon Power, a leading energy provider in Western Australia, sought to enhance its customer service by implementing a comprehensive training programme for its staff. To achieve this, they partnered with us, a specialist in learning design and instructional development.
The need
Horizon Power identified the need to equip its customer service team with the skills and knowledge necessary to deliver exceptional service. The objective was to create a training programme that would be engaging, informative, and tailored to the specific challenges faced by the team.
The learning solution
We collaborated closely with Horizon Power to design a bespoke training programme. This included the development of interactive elearning modules, practical workshops, and assessment tools. The content was designed to be engaging and accessible, incorporating real-world scenarios and multimedia elements to enhance the learning experience.
The outcome
The implementation of the training programme resulted in a more knowledgeable and proficient customer service team at Horizon Power. Employees reported increased confidence in their roles and a deeper understanding of customer service principles. This initiative not only improved individual performance but also contributed to the overall efficiency and effectiveness of Horizon Power’s customer service operations.
Through this partnership, Horizon Power demonstrated a commitment to continuous improvement and employee development, setting a benchmark for excellence in the energy sector.
Duration
This project spanned over 6 weeks.
