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Multicultural NSW

Multicultural NSW offers interpreting services, supports diverse initiatives, provides grants, and holds celebratory events.

The need

We have worked with Multicultural NSW on several projects over the past few years aimed at upskilling colleagues both within MNSW and in other government agencies right across NSW.

The learning solution

Three specific projects covered the following topics:

Induction for new translators and interpreters

An online induction for new translators and interpreters working with Multicultural NSW, and a separate module to help them understand the practice guidelines for working in NSW courts.

Corporate induction

An online corporate induction for all new starters to MNSW, covering onboarding, MNSW values and behaviours, and performance and development. In addition to the online module, an offline self-directed workbook supports the new starter, along with a guide for their manager.

Supporting newly arrived refugees in the workplace

An online module with downloadable tools to aid managers in supporting newly arrived refugees joining their team. The module assists managers in understanding and identifying the challenges newly arrived refugees may face, how to plan for their new starter, and how to provide appropriate and ongoing support.

Project team